Privacy Policy
Last updated: 6 April 2026
1. Who We Are
MovingCost.co.uk (“we”, “us”, “our”) provides a free online moving cost calculator and connects users with trusted removal companies. We are the data controller for any personal data collected through this website.
Contact: privacy@movingcost.co.uk
2. What Data We Collect
Calculator Data
When you use our moving cost calculator, we collect:
- Property details (size, type, number of bedrooms)
- Postcodes (origin and destination)
- Service preferences (packing, storage, access requirements)
- Preferred moving dates
Contact Information
If you choose to share your contact details, we collect:
- Name
- Email address
Automatically Collected Data
- Device type, browser, and operating system
- IP address (anonymised for analytics; used in full for rate limiting)
- Pages visited and time spent on site
- Referral source and UTM parameters
3. How We Use Your Data
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Provide your cost estimate | Calculator inputs, postcodes | Legitimate interest |
| Share with removal partners | Contact details, move details | Your consent |
| Send marketing emails | Email address | Your consent |
| Analyse site usage | Anonymised analytics data | Legitimate interest |
| Prevent abuse | IP address | Legitimate interest |
4. Who We Share Data With
We share your information only in these circumstances:
- Removal partners — Getamover and AnyVan, only when you explicitly consent to receive quotes.
- Analytics providers — Google Analytics / Firebase Analytics (anonymised data only, with your cookie consent).
- Hosting provider — Vercel (processes requests as our data processor).
- Affiliate networks — Awin (tracks referral clicks, not personal data).
We never sell your personal data to third parties.
5. Cookies
We use the following categories of cookies:
| Cookie | Category | Purpose | Duration |
|---|---|---|---|
cookie_consent | Necessary | Stores your cookie preferences | 1 year |
_ga | Analytics | Google Analytics visitor ID | 2 years |
_gid | Analytics | Google Analytics session ID | 24 hours |
awc | Marketing | Awin affiliate tracking | 30 days |
Analytics and marketing cookies are only set if you accept them via our cookie banner. You can change your preferences at any time by clicking “Cookie Settings” in the footer.
6. How We Protect Your Data
- All data is transmitted over HTTPS (TLS encryption).
- Data is stored in Google Cloud (Firebase) with access controls and encryption at rest.
- Admin access is restricted to authorised email addresses with Firebase Authentication.
- We do not store payment or banking information.
7. Data Retention
| Data Type | Retention Period |
|---|---|
| Calculator submissions | 2 years |
| Abandoned sessions | 90 days |
| Affiliate clicks | 2 years |
| Analytics data | 14 months |
8. Your Rights
Under the UK GDPR, you have the right to:
- Access — Request a copy of the personal data we hold about you.
- Rectification — Ask us to correct inaccurate data.
- Erasure — Ask us to delete your data (“right to be forgotten”).
- Portability — Receive your data in a machine-readable format.
- Object — Object to processing based on legitimate interest.
- Withdraw consent — Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, email privacy@movingcost.co.uk. We will respond within 30 days.
9. Children
Our service is not directed at anyone under the age of 18. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be indicated by updating the “Last updated” date at the top of this page. Continued use of the site after changes constitutes acceptance of the updated policy.
11. Complaints
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
12. Contact
For any privacy-related questions, contact us at privacy@movingcost.co.uk.