AnyVan review
The cheapest route to a crew and a van for small and mid-sized moves, backed by an enormous review base, with the trade-off that the people who turn up are independent partners and the standard cover is £100 an item.
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Quick facts
- Type
- Marketplace
- Ownership
- Independent
- BAR member
- Not stated
- Trustpilot
- 4.6/5 · 209,163 reviews
- Years trading
- 17 (incorporated 2009)
- Coverage
- UK and international
- Price level
- £
- Quotes by
- Online quote, Phone
Rating breakdown
- Customer reputation (30%)8.5
- Trust & protection (25%)6.0
- Range of services (15%)10.0
- Coverage (10%)10.0
- Value & pricing transparency (10%)10.0
- Quote & booking experience (10%)4.0
Data confidence: high · not stated: bar status. How we score
Pros
- Very low prices for small and medium moves, with a price-match promise to beat any like-for-like quote.
- Instant online price with no survey, booking in minutes, and live driver tracking on the day.
- A 4.6 Trustpilot rating from more than 209,000 reviews, 87% of them five-star.
- Covers the whole UK plus Germany, France, Spain, Italy and Ireland, and handles cars, motorbikes and pianos as well as furniture.
- Free cancellation or changes up to 48 hours before the move.
Cons
- Your move is done by an independent transport partner, not AnyVan employees; quality varies with the partner you are matched to.
- Standard cover is £100 per item for damage; higher cover means paying for Protection+, listing every item, and a £200 administration fee on a house-move claim.
- Inside 48 hours a cancellation costs the full price and a same-day reschedule costs 50%.
- No BAR membership, Advance Payment Guarantee or ombudsman route; the terms refer you to Citizens Advice and the courts.
- The commonest complaints are surcharges after booking and late arrivals, and replies to negative reviews take about two weeks.
Location
Head office: 5th Floor, The Triangle, 5-17 Hammersmith Grove, London, W6 0LG
Services
From the company’s own website. Source, checked 2026-11-04. A dash means the company does not say either way.
- House removalsQuoted by inventory, distance and date; matched to a local partner team.
- Full packingOffered as a paid extra at booking.
- Partial / fragile-only packing - not stated
- Packing materials - not stated
- Unpacking - not stated
- Dismantling & reassemblyOffered as a paid extra at booking.
- Storage
- Man & van
- Office / commercial moves
- International (export packing & crating)
- European removalsGermany, France, Spain, Italy and Ireland.
- Piano & specialist itemsPiano transport, with a £10,000 Protection+ cap.
- Student moves
- Single-item deliveryFurniture, appliance and large-item delivery, including marketplace collections.
- House clearance & waste
- End-of-tenancy cleaning
- Handyman - not stated
- Pet & vehicle relocationCar and motorcycle transport. Pets are not listed.
- Weekend / bank holiday / out-of-hours - not stated
- Same-day / short-notice - not stated
- Chain-break / delayed-completion support - not stated
What customers say
AnyVan has the largest review base of any UK moving service we track: a 4.6 Trustpilot score from more than 209,000 reviews when we checked on 4 November 2026, 87% of them five-star and 6% one-star. At that volume the number is a reliable picture of the average job, and the average job is clearly good: recent reviewers describe friendly, professional crews, punctual arrivals and the live tracking and updates on the day.
The one-star reviews repeat three complaints, and they follow from the model. Prices that change or attract surcharges after booking, long arrival delays, and poor communication from the crew on the day all come down to the fact that the people who turn up are independent partners rather than AnyVan employees. When a partner is good the experience matches a traditional remover at a lower price; when one is not, the customer is dealing with a platform rather than the firm that did the work.
AnyVan replies to 95% of negative reviews, typically within two weeks, which is slower than the best independents but a high reply rate for a business at this scale. We do not hold verified Google review data, so this summary rests on Trustpilot alone.
Read AnyVan’s Trustpilot reviews · Replied to 95% of negative reviews, typically within 2 weeks (Trustpilot).
Insurance & protection
AnyVan arranges moves rather than carrying them out, so the cover that applies on the day is the individual mover’s. Ask the mover who is assigned for their insurance details.
- Goods in transit: £100 per item
- Public liability: Not stated
- Storage: Not stated
- What you can claim: Complimentary cover: the transport partner is liable up to £50,000 for fire or total theft, and up to £100 per item for other loss or damage, only where you show the partner caused it. The paid Protection+ option raises house-move cover to £50,000 (£20,000 for furniture and general goods, £10,000 for pianos, £1,000 for a television), covers inventory-listed items only, pays repair cost or depreciated market value, and deducts an administration fee of £200 from a house-move claim. Written notice with evidence is due within seven days of completion (https://www.anyvan.com/terms-and-conditions).
- Not covered: Fragile items such as glass, china, mirrors, paintings and antiques unless Protection+ is bought and the item is on the inventory; Jewellery, watches, currency, wine and spirits, perishables, animals and hazardous materials; Phones, tablets and laptops; Damage from customer packing or loading, wear and tear, and minor superficial damage.
- BAR membership: Not stated · BAR Advance Payment Guarantee: Not stated
- Other accreditations: None stated
- If something goes wrong: No complaints route stated
Pricing guide
- 4-bed house, Brixton to Brighton (company example): around £700
- 4-bed house, Reading to Richmond (company example): around £800
- Man and van, Stockport to Altrincham (company example): £50
- Piano within Sheffield (company example): £173
- Pricing: Fixed or hourly
- Payment: A booking deposit of 25% of the price is taken at booking, and the balance is charged to your card on the morning of collection, normally at 6am. Klarna payment plans are offered (https://www.anyvan.com/pricing).
- Cancellation: More than 48 hours before the move: the deposit is lost but nothing further is owed (or no charge at all where no deposit was taken). 48 hours or less: the full price is due, less any deposit. AnyVan’s terms state the consumer cancellation regulations do not apply.
- Changing the date: Free with more than 48 hours’ notice, and the deposit moves to the new date. Inside 48 hours a rescheduling fee of up to 25% of the booking applies, or 50% on the day of collection, plus any price difference.
Typical UK removal costs by home size
Local moves, from our own cost data - not AnyVan’s prices. Use them to judge whether a quote is fair.
Best for
- Studio, one- and two-bedroom moves where price matters more than hand-holding.
- Single large items, furniture and marketplace collections, and student moves.
- Car, motorbike and piano transport booked alongside a move.
Not ideal for
- Large family homes with high-value or fragile contents, unless you pay for Protection+ and inventory everything.
- Chain completions where a late crew or a reschedule inside 48 hours would be expensive.
- Anyone who wants BAR protection, a home survey, or a single accountable company from survey to delivery.
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Alternatives to AnyVan
| Company | Our score | Trustpilot | BAR | Coverage |
|---|---|---|---|---|
| Holdem Removals | 8.3 | 5.0 (1,895) | Not stated | UK-wide |
| Finest Van | 7.2 | 5.0 (1,465) | Not stated | UK-wide |
| Britannia Movers International | 5.0 | 4.6 (1,140) | Yes | UK and international |
| Pickfords | 5.0 | 4.8 (13,059) | Yes | UK and international |
AnyVan: frequently asked questions
Is AnyVan a removal company?
No. AnyVan Limited (Companies House 06837274, incorporated 4 March 2009, active) describes itself as a managed marketplace. For private customers its terms say it acts as the transport partner’s agent: the partner performs the move and AnyVan keeps the difference between what you pay and the partner’s price. AnyVan says it vets partners for licences, insurance, background and equipment, and removes those who fall short.
How much does AnyVan cost?
Prices are set by inventory, distance and date rather than by the hour. AnyVan’s own examples are around £700 for a four-bedroom move from Brixton to Brighton, around £800 from Reading to Richmond, £50 for a man-and-van job from Stockport to Altrincham and £173 for a piano within Sheffield. It promises to beat any cheaper like-for-like quote. Packing and Protection+ cost extra.
What happens if something is damaged?
Under the complimentary cover the partner is liable up to £100 per item for ordinary damage, and up to £50,000 only for fire or total theft, provided you show the partner caused it and notify AnyVan with evidence within seven days. Fragile items, electronics, jewellery and anything you packed yourself are excluded. Protection+ raises the cap to £50,000 for a house move but covers only items on your inventory, pays depreciated value, and deducts a £200 administration fee.
Can I cancel an AnyVan booking?
Yes, free of charge up to 48 hours before the move, although the 25% deposit is retained where one was taken. Cancelling 48 hours or less before the move means the full price is payable. AnyVan’s terms state that the Consumer Contracts Regulations cancellation rights do not apply to its transport contracts.
Is AnyVan a member of the British Association of Removers?
Not as far as we can find. BAR’s site search returns nothing for AnyVan, and as a marketplace rather than a remover it would not fit the membership model. That means no Advance Payment Guarantee on the 25% deposit and no BAR conciliation if a job goes wrong.
Does AnyVan move abroad?
Yes. It lists moves to and within Germany, France, Spain, Italy and Ireland, and shows a France-to-Lowestoft move at £2,190 as an example. International and specialist jobs are quoted by several partners rather than priced instantly, with quotes usually arriving within about 20 minutes.
Questions about AnyVan
Ask anything the review does not cover. Our removals expert answers, and customers who have used AnyVan can add what happened to them.
8.0 Our verdict
AnyVan is not a removal company and should not be judged as one. It is a managed marketplace: you get an instant inventory-based price, pay a 25% deposit, and AnyVan assigns an independent local transport partner, acting as that partner’s agent. The upside is price and convenience. Its own examples put a four-bedroom move from Brixton to Brighton at around £700, a man-and-van job at £50, and it promises to beat any like-for-like quote. More than 209,000 Trustpilot reviews at 4.6 say the typical job goes well.
The trade-offs sit in the terms. The complimentary cover is £100 per item for ordinary damage, with £50,000 only for fire or total theft, and fragile items, electronics and anything you packed yourself are excluded unless you pay for Protection+ and list every item. Cancelling inside 48 hours costs the full price, rescheduling on the day costs 50%, and there is no ombudsman or BAR scheme behind a dispute. The recurring one-star complaints, surcharges after booking, late crews and poor communication on the day, are the marketplace model showing through.
For a studio, a one- or two-bed flat, a single large item or a student move, AnyVan is hard to beat on price and easy to use. For a full family house with valuable contents, a chain completion where timing is tight, or anyone who wants one accountable firm and BAR protection, a traditional remover with its own crews and higher cover is the safer choice, and the price gap is smaller than the headline suggests once Protection+ and packing are added.
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Reviewed by Alexander Bruce, removals expert with 14+ years in the UK industry.
Last updated 4 November 2026 · Data verified 4 November 2026 · BAR status: not stated · How we rate removal companies
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