Holdem Removals review
A Northampton remover with an exceptional review record and clear fixed pricing, held back mainly by the absence of any stated BAR membership.
Disclosure: MovingCost.co.uk has a content relationship with Holdem Removals: we use its anonymised completed-job records as the basis for our moving cost index. Holdem is scored on exactly the same published method as every other company, and the relationship does not affect its score.
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Quick facts
- Type
- Removal company
- Ownership
- Independent
- BAR member
- Not stated
- Trustpilot
- 5.0/5 · 1,895 reviews
- Years trading
- 10 (incorporated 2016)
- Coverage
- UK-wide
- Price level
- ££
- Quotes by
- Online quote, Video survey, Phone
Rating breakdown
- Customer reputation (30%)10.0
- Trust & protection (25%)7.0
- Range of services (15%)6.7
- Coverage (10%)8.0
- Value & pricing transparency (10%)10.0
- Quote & booking experience (10%)7.0
Data confidence: high · not stated: bar status. How we score
Pros
- A 5.0 Trustpilot rating from nearly 1,900 reviews - one of the strongest records of any UK remover at that volume.
- Replies to every negative review, usually within two days.
- Fixed-price quotes from an instant online tool or a video survey, so no waiting for a home visit.
- No weekend or bank-holiday surcharge on residential moves.
- Its own containerised storage in Northampton, with collection and redelivery.
Cons
- No BAR membership or other trade accreditation stated, so no Advance Payment Guarantee and no BAR conciliation service.
- The full price is payable in cleared funds before the move.
- Goods-in-transit cover of £20,000 per van may be less than the contents of a large house are worth.
- The terms allow subcontracting, although the website describes an in-house team.
- Boxes you pack yourself are excluded from liability, and claims must be made within 7 days.
Location
Head office: 58 Bunting Road, Northampton, NN2 6EE
Services
From the company’s own website. Source, checked 2026-10-03. A dash means the company does not say either way.
- House removalsStudio flats to detached homes.
- Full packingPacking, transport and unpacking by the in-house team.
- Partial / fragile-only packing - not stated
- Packing materials
- Unpacking
- Dismantling & reassemblyBeds, wardrobes and large furniture taken apart and rebuilt.
- StorageSealed containers in its Northampton warehouse; no minimum term.
- Man & van - not stated
- Office / commercial movesOut-of-hours office relocations.
- International (export packing & crating) - not stated
- European removals - not stated
- Piano & specialist items - not stated
- Student moves - not stated
- Single-item delivery - not stated
- House clearance & waste - not stated
- End-of-tenancy cleaning - not stated
- Handyman - not stated
- Pet & vehicle relocation - not stated
- Weekend / bank holiday / out-of-hoursMonday to Sunday including bank holidays, no weekend surcharge on house moves.
- Same-day / short-notice - not stated
- Chain-break / delayed-completion support - not stated
What customers say
Holdem’s Trustpilot record is about as consistent as removals reviews get. When we checked on 3 October 2026 the company held a 5.0 rating from 1,895 reviews, 98% of them five-star, with 168 posted in the previous twelve months. That is a steady flow rather than a burst, and there is no sign of the rating slipping.
The same themes repeat across the reviews: crews described as polite, hardworking and careful with furniture, arrivals on time, and communication that keeps the day organised. Pricing comes up often, and positively - reviewers describe quotes that were competitive and that held on the day. The rare criticisms are about coordination on the day rather than damage or extra charges, and reviewers generally say the crew sorted the problem out.
Holdem replies to every negative review on Trustpilot, usually within 48 hours. We do not yet hold verified Google review data for the company, so this summary rests on Trustpilot alone.
Read Holdem Removals’s Trustpilot reviews · Replied to 100% of negative reviews, typically within 48 hours (Trustpilot).
Insurance & protection
- Goods in transit: £20,000 per van
- Public liability: £1,000,000
- Storage: Goods in storage are covered under the company’s general policy.
- What you can claim: Liability is up to £25,000 per consignment when you declare a value, or £40 per item if you do not. Claims must be notified in writing within 7 days of delivery (https://holdemremovals.co.uk/terms-and-conditions).
- Not covered: Boxes you pack yourself; Jewellery, money and documents; Items left inside wardrobes, drawers or appliances unless Holdem packed them; Perishables, plants and animals.
- BAR membership: Not stated · BAR Advance Payment Guarantee: Not stated
- Other accreditations: None stated
- If something goes wrong: Arbitration through the Chartered Institute of Arbitrators, by mutual agreement.
Pricing guide
- Quotes start from (company website): £350
- Pricing: Fixed price
- Payment: Payment in cleared funds before the removal or storage period begins. No separate deposit is stated.
- Cancellation: Free with more than 10 working days’ notice; up to 30% of the removal charge with 5–10 working days; up to 60% with under 5 working days.
- Changing the date: Postponements follow the same notice scale as cancellations.
Typical UK removal costs by home size
Local moves, from our own cost data - not Holdem Removals’s prices. Use them to judge whether a quote is fair.
Best for
- Households in Northampton, Milton Keynes, Bedford, Leicester and Coventry who want a fixed price and a proven review record.
- Moves between the Midlands and London.
- Moves that need short- or long-term storage between completion dates.
Not ideal for
- Moves abroad - Holdem states no international or European service.
- Anyone who wants BAR protection on money paid in advance.
- High-value households that need more than £20,000 of transit cover, unless extra cover is agreed in writing.
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Holdem Removals: frequently asked questions
Is Holdem Removals a legitimate company?
Yes. Holdem Removals Ltd is company 09950283 on Companies House, active, incorporated on 13 January 2016 and registered at 58 Bunting Road, Northampton, under the removal-services industry code. Its accounts and confirmation statement were up to date when we checked on 3 October 2026. The company says it began trading in 2014, before it incorporated.
Is Holdem Removals a member of the British Association of Removers?
Not as far as we can find. Its website lists no BAR membership, and BAR’s own site returned no match. That means no BAR Advance Payment Guarantee and no BAR conciliation service. If BAR protection matters to you, ask the company directly and check the answer on BAR’s register.
How much does Holdem Removals charge?
Holdem says its quotes start from £350, and every quote is a fixed price, given after an instant online quote or a video survey. The price depends on property size, distance and services such as packing. Our removal cost calculator gives a benchmark to compare a quote against.
What insurance does Holdem Removals have?
It states £20,000 of goods-in-transit cover per van and £1 million of public liability cover. Under its terms, liability runs up to £25,000 per consignment if you declare a value, or £40 per item if you do not. Boxes you pack yourself are excluded, and claims must be made in writing within 7 days of delivery.
Does Holdem Removals cover London?
Yes. London is one of the areas it lists, alongside Northampton, Milton Keynes, Bedford, Leicester, Coventry and other Midlands towns, and the company says it has moved customers nationwide since 2020.
What are Holdem’s cancellation charges?
Cancelling with more than 10 working days’ notice is free. With 5 to 10 working days’ notice the charge can be up to 30% of the removal price, and with less than 5 working days up to 60%. Postponements are charged on the same scale.
8.3 Our verdict
Holdem Removals has one of the strongest customer records of any UK removal company we have looked at: a 5.0 Trustpilot score sustained across nearly 1,900 reviews, 98% of them five-star, with a reply to every negative review. Its pricing is just as clear - an instant online quote or a video survey, then a fixed price, with no weekend surcharge on house moves.
The gaps are in formal protection rather than service. Holdem states no BAR membership or other trade accreditation, so there is no Advance Payment Guarantee behind a booking that is paid in full before moving day, and its goods-in-transit cover is £20,000 per van. For a typical Midlands, or Midlands-to-London, house move that is unlikely to matter. For a large, high-value household it is worth asking about extra cover before you book.
Comparing removal firms?
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Reviewed by Alexander Bruce, removals expert with 14+ years in the UK industry.
Last updated 3 October 2026 · Data verified 3 October 2026 · BAR status: not stated · How we rate removal companies
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